Wynn Resorts (WYNN) Has To Many Guests
Wynn Resorts’ (WYNN: 88.42 +2.02%), Wynn Las Vegas “accidentally” overbooked this week resulting in huge costs and disappointed tourist.
A company spokeswomen said that the property was accidentally oversold and patrons reservations had to be canceled, as well as comps handed out.
“While it is a rare occurrence, we unfortunately oversold the hotel on a few dates this week,” the e-mail said. “We proactively contacted those guests affected and extended one of two opportunities — to be relocated to a neighboring hotel at our expense or to enjoy a complimentary visit on a future date.”
On May 5, one guest South San Francisco resident Ralyn Lee, told a newspaper that she and her friends received telephone calls from the Wynn telling her that the hotel was sold out May 22 and while they could stay on the night of May 21, there was nothing available for them the next day, regardless of the fact that their reservation was made and paid for.
“I’ve never heard of such a thing from a five-star hotel,” Lee said. “We had everything reserved and then all of a sudden we get this phone call telling us it was full.”
According to the paper Wynn officials did not respond to inquiries about how the overbooking occurred, how many guests were affected and how often overbooking the hotel occurs, but Lee said that the employee who called her said “hundreds of people” had to be called.
The city of Las Vegas reported 3.22 million tourists during the month of March, up 0.7% from the previous year. It’s the seventh straight month of increased or flat visitor volumes, following a 15-month string of declines that began in May 2008.
Join the forum discussion of this news story - (1) PostsRelated posts:
